| Q. |
How long does it take to process and ship orders?
All orders are processed and shipped within 1 to 2 business days.
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| Q. |
Do you ship internationally?
No, we do not. At this time we only ship within the United States & Canada.
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| Q. |
Can I purchase in Bulk and receive a discounted price?
The answer is Yes!!! We offer bulk discounts for those who wish to pre
purchase 10 or more items in a single order. All inquires should be emailed
to our Sales Department.
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| Q. |
Do I have to pay sales tax?
Sales tax will only be applied to orders shipped to California. California State Tax is currently at 8.25%.
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| Q. |
What is the warranty on products?
New products carry 1 year Manufacturer's warranty and Reconditioned products have a 90 day Manufacturer's warranty.
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| Q. |
My order hasn't arrived, how do I track my order?
Find the FedEx or USPS tracking number in the e-mail we sent you confirming
that your order has been shipped. Use that number at www.fedex.com to check the status of your order
online. It may take 24 hours before tracking information appears on the
carrier's web site.
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| Q. |
Do you have banner and link exchanges?
Yes, we do. If you would like to have your banner or link exchanged please email us with the request.
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| Q. |
What is an "Open Box Policy?"
As the name implies, this refers to a product that someone bought but merely "opened the box."
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| Q. |
What are "Factory-Reconditioned" products?
Customers return products for many reasons: a customer may change his or her
mind, not like the product, or have difficulty operating it. Whether it is
returned a month later or only the very next day, such an item must be
identified as reconditioned or refurbished to be resold.
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| Q. |
How are products reconditioned?
Every product targeted for reconditioning must pass a thorough examination.
After repairing any defect and sanitizing when necessary, the product is
repackaged either by the original manufacturer or a reputable professional
outside firm may perform the reconditioning, returning the products to
like-new or almost new condition.
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| Q. |
How do I identify Factory-Reconditioned products?
We note these products on the title of the product description page and next to the model number at the bottom of the product description page.
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| Q. |
Will "Factory-Reconditioned" products come in different packaging?
By law, product packaging must state if an item is factory-reconditioned.
Packaging and terminology differs slightly with each retailer. Some items
will arrive in a regular retail box with a sticker indicating that it's
reconditioned, refurbished, or factory serviced. Some items may even come
repackaged in a plain brown or white box.
Enclosed manuals may refer to accessories (camera cases, straps,
for example.) that are not included with the reconditioned product.
Be sure read over the product information page for a list of
included accessories.
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| Q. |
What makes a "Factory-Reconditioned" item such an excellent purchase?
Factory-reconditioned products maintain high quality standards. Each item is
checked at least twice for proper working condition and quality. In fact,
reconditioned goods have a very low (2%) cost of return. The price you pay
for a reconditioned item is much lower than at retail.
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| Q. |
What is your Return Policy?
Customer may return the purchased product within thirty (30) days of delivery
of the order. Products with Manufacturer Warranties which exceed 30 days, may
be returned directly to the manufacturer according to their instructions.
Customer may request a replacement product otherwise company credit will be
issued. A 20% restocking fee will be applied to your return. Shipping cost
is non refundable.
Items with manufacturer's defects:
Please
return the defective product and we will promptly ship you
a
replacement.
Items returned as defective that are found to not be
defective will incur a 20% restocking fee for the returned unit, therefore we
suggest contacting the manufacturer as listed in your owners manual
for support prior to requesting a return authorization. All of
the defective cellular phones must be returned to the
manufacturer.
Refunds will NOT be issued if a return is made without an
RMA number.
How to return an item:
For Customer service or Tech
support questions please e-mail us at
info@braintechnosys.com to notify us of a
defective item and request for
an RMA number. Please, allow 48 hours to
respond to your email.
Please have your order number available. When you
return the item please include a copy of your invoice or order confirmation
email, write your RMA number on it and provide a return
reason.
Returns must be in like new condition. Returns will not be
accepted without all of the original packaging, manuals and accessories.
All returns must be received by us within 14 days from the RMA
number issuing date. Refunds will not be issued if a return is made
without an RMA number or after 14 days of delivery of the
order.
Shipping charges are not refundable.
*** Please note that
all returns that will be shipped without a valid RMA number will be refused
and package will go back to the sender.
We recommend returns be made via
FedEx insured freight only.
We accepts no responsibility for
loss or damage items in return transit. Please, allow up to 5 business days
to process your returns.
You are responsible for all freight
charges.
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| Q. |
What about Damaged or Lost Packages?
We insure all packages before shipping for the full value of the order. If
your order was lost or damaged a claim needs to be filed with FedEx. To file
a claim please contact FedEx at 800-463-3339. You will need to provide the
tracking number and proof of purchase. For proof of purchase you may use
your order confirmation email. ALL Claims must be filed within 21 days or
sooner. Claims filed after 21 days will be denied.
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| Q. |
Can you include me in your e-mail updates?
Sure, register with the website online and you can sign up to receive special
e-mail updates of new or discounted products. Or, you can option to receive
future updates without having to register by sending us your email address in
the field below the main categories.
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| Q. |
Where can I view the status of orders and tracking numbers?
You can view the status of your orders, tracking numbers and many other
features in "My Account" area which can be found on top navigation of the web
page.
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| Q. |
Why didn't I receive an e-mail confirmation?
An incorrect e-mail address may have been entered. Please email us with your
order confirmation number with the subject title "Order Confirmation" and we
will confirm that your order has been placed.
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